Terms of Service

Last Updated: July 4, 2025

Introduction

These terms constitute a legal agreement between you and Presto Labs Limited (“Presto,” “we,” or “us”). Your use of askpresto.com (the “Site”) and the services made available on the Site (the “Services”) is subject to these Terms of Service (these “Terms”). By using the Site and any of our Services, you:

  • Acknowledge that you have read and understood these Terms;

  • Agree to be bound by these Terms;

  • Agree to our Privacy Policy; and

  • Commit to comply with all applicable laws and regulations.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

We may revise these Terms at any time by posting updated terms on the Site or providing you with notice. Your continued use of the Services after any such changes constitutes your acceptance of the revised Terms.

License to use our services

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable license to use our Services. This license includes the right to use our Services for both personal and commercial purposes, subject to your subscription plan and these Terms. This license terminates immediately if you violate these Terms or your account is terminated for any reason.

Intellectual-property rights

Our rights

Presto Labs Limited (“Presto”) or its licensors, retain all right, title, and interest in and to all intellectual property and proprietary rights related to its Services, platform, technology, and brand. This includes, without limitation, all copyrights, trademarks, trade dress, patents, trade secrets, know-how, and other intellectual property and proprietary rights in and to:

  • The Presto platform, all underlying technology, software, tools, algorithms, templates, AI models, libraries, documentation, infrastructure, and configuration interfaces used to provide or operate the platform, website, and any related sites, domains, or subdomains;

  • All software, code (source and object), algorithms, models, features, functionalities, and systems developed by or for Presto;

  • All user interfaces, user experience designs, architecture, layouts, and visual elements;

  • All content made available by Presto, including text, graphics, media, documentation, blogs, marketing materials, and other materials;

  • All data generated through the use of the platform, including Usage Data and analytical insights, subject to applicable privacy laws; and

  • all improvements, enhancements, modifications, and derivative works of the foregoing, (collectively, “Presto Materials”).

All such intellectual property and proprietary materials, whether registered or unregistered, are owned by Presto or its licensors and are protected by applicable intellectual property laws in the United Kingdom and internationally.

Except as expressly authorised in writing by Presto, no rights or licenses are granted to any user or third party, whether by implication, estoppel, or otherwise. All rights not expressly granted are reserved by Presto.

Clear distinction of rights

As between the parties, subject to any third party rights and excluding any Presto Materials, Customer will own all right, title, and interest in the following:

  • Customer Data;

  • User-generated content; and

  • Applications built with our Services.

Data usage, training, and learning

We collect and process data from your use of the Services to provide the Services, improve our platform, provide support, enhance user experience and, in certain cases, for our general business purposes. The Privacy Policy contains detailed information; this section summarises how we use data within the Services and clarifies ownership and handling of different types of data.

Data Categories and Ownership

We categorize data you interact with through the Services into three types:

1. Usage Data (Owned by Presto)

Definition:

“Usage Data” refers to telemetry, logs, and technical metadata generated by your use of the Services. This includes:

  • Feature usage statistics

  • API request and performance metrics

  • Device, browser, and operating system metadata

  • Session activity and error logs

Ownership and Use:

Presto owns all Usage Data and may use it without restriction for any business purpose, including to, without limitation:

  • Monitor service performance and stability

  • Diagnose issues and maintain reliability

  • Improve system functionality

  • Analyse user trends

  • Generate anonymous benchmarks and analytics

Usage Data never includes source code, user-submitted content, or identifiable PII.

2. Customer Data (Owned by You)

Definition:

“Customer Data” refers to all content you upload, input, or generate through use of the Services, including:

  • Prompts submitted to the platform;

  • Generated code and outputs (subject to any third-party rights and excluding Presto Materials);

  • Uploaded files, documents, or code; and

  • Project structures, logic, and configurations

Use:

Presto may collect, use, store, and process Customer Data solely to provide and improve the Services, including for system operations, support, diagnostics, and security purposes. In addition, Presto may use Customer Data, excluding any Personally Identifiable Information (“PII”) therein, for the purposes of:

  • Training and tuning machine learning and AI models;

  • Benchmarking and analytics; and

  • Developing, improving, and enhancing the functionality and performance of the Services and related technologies.

For the avoidance of doubt, Presto will not use PII contained within Customer Data for such training, benchmarking, or product development purposes.

Operational Access and Benchmarking

To troubleshoot and improve the platform, authorised Presto personnel may access your workspace data (including prompts, generated code, and logs).

  • Access is limited to personnel with a business need; and

  • All access is logged and audited

Presto may generate aggregate, de-identified benchmarks (e.g., error rates, latency, usage statistics). These benchmarks:

  • Never include readable source code or project names;

  • Are retained even after account or project deletion; and

  • May be used for internal metrics, product development, or public-facing performance summaries

If you believe a benchmark identifies you, contact us and we will remove or further anonymize it.

Enterprise Customers

Enterprise accounts benefit from enhanced controls, including:

  • Explicit waiver of training rights;

  • Custom data-handling agreements; and

  • No third-party sharing without written permission

3. Personally Identifiable Information (PII)

Definition:

“Personally Identifiable Information” or PII means any information that identifies, relates to, describes, or could reasonably be linked to a specific individual. This includes, but is not limited to:

  • Names

  • Email addresses

  • IP addresses

  • Account identifiers

  • Device or location-based data

Use and Handling:

Presto will only use PII for the following purposes:

  • To provide and support the Services, including account management, authentication, support, and billing; and

  • For any business purpose, but only in aggregated and de-identified form that does not reasonably identify you or any other individual.

Examples of business purposes include, but are not limited to:

  • Product improvement and feature development;

  • AI model training and system optimization;

  • Analytics and usage insights;

  • Reliability and performance benchmarking; and

  • Support content enhancement

Presto does not use raw or identifiable PII for AI training. We do not sell PII and do not share it with third parties for advertising or marketing.

You may request access to or deletion of your PII at any time by contacting privacy@askpresto.com.

Data Retention and Deletion

Customer Data and PII are retained only as long as necessary for the above purposes or to comply with legal obligations.

  • Deleted project data is removed from active systems within 30 days and from backups within 90 days.

  • Usage Data and de-identified benchmarks may be retained indefinitely.

  • You may request deletion of your data, subject to our legal and technical obligations.

Our commitment to responsible data usage

We utilize industry standard data-access controls, conduct regular security audits, and practice transparent data usage.

User accounts and content

Account creation and management

  • You may create an account to use the Services.

  • You are responsible for maintaining account security.

  • Account deletion currently must be requested via support.

  • We reserve the right to terminate accounts that violate these Terms.

User content

You may upload code, images, videos, fonts, and other digital assets. You represent that:

  • You have all necessary rights to upload such content;

  • Your content does not violate any laws or third-party rights; and

  • You are solely responsible for your content and its use.

Services and pricing

Plans and limits

  • Starter plan: 25 daily AI credits

  • Paid plans: see https://askpresto.com/pricing

  • AI credit limits reset daily.

  • We may modify plans and pricing at any time.

Support services

Available only to Paid subscribers via support@askpresto.com.

  • Limited to platform issues; excludes application debugging.

  • Subject to capacity and availability.

Credit Rollover Policy

If your subscription plan includes usage-based credits, the following rollover terms apply:

  • Rollover Eligibility: Unused credits from a paid monthly or annual subscription plan will automatically roll over to the next billing cycle, subject to the limitations outlined below.

  • Rollover Limits: For monthly subscription plans, rollover credits may accumulate up to the amount of credits allocated under your plan each month. For annual subscription plans, rollover credits may accumulate up to the total annual credit allotment (calculated as monthly credits multiplied by twelve).

  • Cancellation: Upon cancellation of a paid subscription, all unused and rollover credits will expire at the end of the then-current billing period and will not carry over.

  • General Terms: Rollover credits are non-refundable and have no cash or exchangeable value. We reserve the right to modify or discontinue the credit rollover feature at our discretion, with or without notice, subject to applicable law.

Subscription / Payment terms

The Service is subscription-based. Presto offers both monthly and annual subscription plans. Monthly plans are billed in advance on a monthly basis, while annual plans are billed in advance on an annual basis at the start of each twelve (12) month term. You may switch between monthly and annual plans at the end of your current billing cycle by adjusting your preferences through your account settings. Both monthly and annual subscriptions renew automatically unless cancelled.

All payments for the Services must be made using a valid credit card or via a third-party payment processor such as Stripe. By submitting payment information, you authorise us (and our designated payment processors) to charge the applicable fees to your payment method on a recurring basis.

By using a third-party payment service such as Stripe, you also agree to be bound by that provider's terms and conditions.

Fulfilment and Service Policies

Service Delivery

Access is granted immediately upon successful payment. Credentials are emailed. Contact support@askpresto.com if you experience issues.

Cancellation Policy

Cancel anytime via Profile → Plans & Billing → Manage Subscription → Cancel.


  • Subscription remains active until the end of the current billing period.

Digital Service Notice

Because the Services are digital, traditional return policies do not apply. All sales are final unless otherwise stated.

DMCA compliance

We respect intellectual-property rights and comply with the DMCA. Send notices to feedback@askpresto.com with:

  • Identification of the copyrighted work allegedly infringed;

  • Identification of the allegedly infringing material;

  • Your contact information;

  • A good-faith statement of infringement; and

  • A statement of accuracy under penalty of perjury.

If you believe that your removed content was not infringing, you may send us a counter-notice. Upon receipt of a valid counter-notice, we may reinstate the material in accordance with the DMCA.

Prohibited uses

You agree not to, and will not permit others to:

  • Reverse Engineer the Services, including attempting to derive source code, underlying models, algorithms, or architecture;

  • Use Automated Tools such as bots, scrapers, or similar technologies to access or interact with the Services without prior written authorisation;

  • Access Unauthorised Areas of the Services, including internal systems, administrative interfaces, or non-public APIs;

  • Use the Services to Harm Others, including harassment, defamation, doxing, or any activity that infringes upon the rights of others;

  • Upload or Distribute Malicious Content, including viruses, worms, malware, or any other harmful code intended to disrupt, damage, or gain unauthorized access to systems, networks, or data;

  • Engage in Phishing or Deceptive Practices, including attempts to obtain personal, financial, or sensitive information through fraudulent or misleading means;

  • Overload or Disrupt Systems, including denial-of-service attacks, spamming, excessive API requests, or other actions that degrade the performance or reliability of the Services;

  • Create Multiple Free Accounts or otherwise circumvent usage restrictions, quotas, or billing limitations;

  • Violate Export Controls or Sanctions, including using the Services in, for, or on behalf of sanctioned countries, persons, or entities, or in violation of U.S. or other applicable export control laws.

AI-Specific Restrictions

In addition, you agree not to:

  • Use the Services to Generate or Disseminate Harmful Content, including but not limited to content that is false or misleading, discriminatory, violent, or promotes illegal activity;

  • Use AI Outputs Without Proper Review, especially where reliance on AI-generated content could result in harm, such as in medical, legal, financial, or safety-critical contexts;

  • Extract or Reconstruct Model Weights or Training Data, or misuse the Services for model extraction, data scraping, or training data inference;

  • Use the Services to Train Competing AI Models, including using outputs, prompts, or system interactions to develop or enhance rival products or services;

  • Misrepresent AI Output as Human-Generated, particularly in contexts involving impersonation, fraud, or deceptive communications;

  • Use the Services in Violation of Intellectual Property Rights, including generating, sharing, or distributing infringing content or bypassing content protection technologies.

Enforcement & remedies

Presto may, at its sole discretion and without notice:

  • Immediately suspend or terminate accounts that violate these Terms;

  • Remove content that we reasonably believe violates these Terms or law;

  • Deny service to specific users or IP addresses;

  • Report illegal activities to law-enforcement;

  • Deny refunds to terminated accounts; and

  • Take any other action we deem necessary to protect the Services, the platform, users, and business interests.

Feedback

By submitting feedback, you grant Presto a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and display such feedback for any purpose without compensation.

AI Use Disclaimer

The Services may use artificial intelligence to generate code, content, or recommendations ('AI Output'). AI Output may contain errors and is not professional advice. You are solely responsible for reviewing and validating any AI Output before use. You assume full responsibility for the use of any AI Output and agree not to rely on it for critical or high-risk functions without appropriate review and testing. The Services may produce similar or identical output for other users who submit similar prompts. Presto does not guarantee that the AI Output is unique, free of third-party rights, or suitable for any particular purpose. You are solely responsible for reviewing, testing, and using the AI Output in compliance with applicable laws and third-party rights.

Disclaimer of warranties

YOUR USE OF THE SITE, SERVICES AND ALL PRESTO CONTENT IS ENTIRELY AT YOUR OWN RISK. THE PLATFORM, SERVICES, AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY GUARANTEES. TO THE FULLEST EXTENT PERMITTED BY LAW, PRESTO AND OUR SUPPLIERS AND LICENSORS EXPLICITLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO GUARANTEES REGARDING THE ORIGINALITY, ACCURACY, RELIABILITY, OR USEFULNESS OF THE PLATFORM, SERVICES, OR ANY PRESTO CONTENT, AND YOUR USE OF THESE IS ENTIRELY AT YOUR OWN RISK. ANY MATERIALS OR CODE YOU DOWNLOAD OR ACCESS THROUGH OUR PLATFORM OR SERVICES IS OBTAINED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY SYSTEM DAMAGE OR DATA LOSS THAT MAY RESULT. NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY US OR THROUGH OUR PLATFORM OR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT. CERTAIN JURISDICTIONS MAY PROHIBIT SUCH WARRANTY DISCLAIMERS, SO SOME OR ALL OF THESE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of liability

PRESTO, ALONG WITH ITS AFFILIATES, AGENTS, OFFICERS, EMPLOYEES, SUPPLIERS AND LICENSORS, SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOST PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF SUCH POSSIBILITY), ARISING FROM YOUR USE OF OR INABILITY TO USE OUR PLATFORM, SERVICES, OR PRESTO CONTENT, INCLUDING, WITHOUT LIMITATION, AI OUTPUT. UNDER NO CIRCUMSTANCES WILL PRESTO BE HELD RESPONSIBLE FOR ANY DAMAGES OR LOSSES RESULTING FROM UNAUTHORISED ACCESS, SECURITY BREACHES, OR INTERFERENCE WITH OUR PLATFORM, SERVICES, OR YOUR ACCOUNT.


TO THE MAXIMUM EXTENT ALLOWED BY LAW, PRESTO ACCEPTS NO LIABILITY OR RESPONSIBILITY FOR:


  • CONTENT ERRORS, INACCURACIES, OR OMISSIONS IN ANY FORM

  • PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF OUR PLATFORM OR SERVICES

  • UNAUTHORISED ACCESS TO OUR SERVERS OR YOUR PERSONAL INFORMATION

  • SERVICE INTERRUPTIONS, TRANSMISSION FAILURES, OR PLATFORM UNAVAILABILITY

  • MALICIOUS SOFTWARE OR CODE THAT MAY BE TRANSMITTED THROUGH OUR PLATFORM

  • ANY ERRORS, LOSSES, OR DAMAGES ARISING FROM THE USE OF OUR CONTENT OR SERVICES


AI-GENERATED CODE THAT:


  • CONTAINS BUGS, ERRORS, OR SECURITY VULNERABILITIES

  • FAILS TO MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS

  • DOES NOT ACHIEVE YOUR INTENDED BUSINESS OR TECHNICAL GOALS

  • BECOMES OBSOLETE OR INCOMPATIBLE WITH OTHER SYSTEMS

  • CAUSES ISSUES WHEN INTEGRATED WITH OTHER SOFTWARE

  • RESULTS IN ANY FORM OF DATA LOSS OR CORRUPTION


AI SYSTEM LIMITATIONS OR FAILURES, INCLUDING:


  • INCORRECT OR INCOMPLETE CODE GENERATION

  • MISUNDERSTANDING OF YOUR REQUIREMENTS OR PROMPTS

  • GENERATION OF NON-OPTIMAL OR INEFFICIENT SOLUTIONS

  • INCONSISTENCIES IN CODE OUTPUT QUALITY

  • FAILURES TO FOLLOW BEST PRACTICES OR CODING STANDARDS


PLATFORM-RELATED ISSUES SUCH AS:


  • TEMPORARY OR PERMANENT SERVICE UNAVAILABILITY

  • SLOW RESPONSE TIMES OR PERFORMANCE DEGRADATION

  • LOSS OF SAVED PROJECTS OR CONVERSATION HISTORY

  • INTERFACE BUGS OR USABILITY ISSUES

  • API FAILURES OR INCONSISTENCIES

  • AUTHENTICATION OR AUTHORISATION PROBLEMS


BUSINESS IMPACT RESULTING FROM:


  • RELIANCE ON GENERATED CODE IN PRODUCTION SYSTEMS

  • TIME OR RESOURCES SPENT MODIFYING GENERATED CODE

  • PROJECT DELAYS OR MISSED DEADLINES

  • ADDITIONAL DEVELOPMENT COSTS OR TECHNICAL DEBT

  • INTEGRATION CHALLENGES WITH EXISTING SYSTEMS

  • CUSTOMER OR USER DISSATISFACTION


THIRD-PARTY RELATED ISSUES:


  • COMPATIBILITY PROBLEMS WITH EXTERNAL SERVICES

  • LICENSING ISSUES IN GENERATED CODE

  • SECURITY VULNERABILITIES IN RECOMMENDED DEPENDENCIES

  • CHANGES IN EXTERNAL APIS OR SERVICES

  • CONFLICTS WITH OTHER DEVELOPMENT TOOLS


DATA-RELATED CONCERNS:


  • LOSS OF PROMPT HISTORY OR GENERATED CODE

  • UNINTENDED DATA EXPOSURE IN GENERATED CODE

  • TRAINING DATA BIASES AFFECTING CODE GENERATION

  • INCORRECT HANDLING OF SENSITIVE INFORMATION

  • DATA PRIVACY OR COMPLIANCE ISSUES


THIS LIST IS NOT EXHAUSTIVE, AND PRSSTO's LIMITATION OF LIABILITY EXTENDS TO ALL POSSIBLE ISSUES, WHETHER LISTED HERE OR NOT, ARISING FROM THE USE OF OUR AI-POWERED PLATFORM AND SERVICES.


IN NO EVENT SHALL OUR TOTAL LIABILITY AND THAT OF OUR SUPPLIERS AND LICENSORS, ARISING FROM OR RELATING TO YOUR USE OF THE PLATFORM, SERVICES, AND PRESTO CONTENT (INCLUDING WARRANTY CLAIMS), REGARDLESS OF THE TYPE OF CLAIM OR LEGAL THEORY, EXCEED THE AMOUNT YOU HAVE PAID TO US FOR THE SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM. IF YOU RESIDE IN CALIFORNIA, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOuR AT THE TIME OF EXECUTING THE RELEASE. SOME JURISDICTIONS DO NOT PERMIT LIABILITY LIMITATIONS FOR CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT FULLY APPLY TO YOU.

Indemnification

You agree to defend, indemnify, and hold harmless Presto, including our officers, directors, employees, agents, licensors, affiliates, and representatives, from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising from:

  • Your use of our platform and services

  • Breach of these Terms

  • Infringement of third-party rights

  • Applications, websites, or services you create using our platform

  • Any content you submit or share through our services

Legal notices, governing law and dispute resolution

Our platform and services operate from our offices in Delaware, United States. We make no claims about the appropriateness or availability of the services for use in other locations. Users accessing our platform from other jurisdictions do so voluntarily and must comply with all applicable local and United States laws, including export and import regulations. Access is prohibited from United States embargoed countries or by denied or restricted parties under U.S. law.

These Terms shall be governed by Delaware law, excluding conflicts of law principles. Any disputes related to these Terms or your use of our platform must be brought exclusively in the courts of Delaware, and you consent to the personal jurisdiction of these courts. Our failure to exercise any right or provision of these Terms doesn't constitute a waiver unless we acknowledge it in writing. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect. You agree that any dispute with Presto shall be resolved on an individual basis and not as a plaintiff or class member in any purported class or representative proceeding.

Publicity Rights

If you are a business entity, you grant us a non-exclusive, worldwide, transferable, royalty-free license to use your name, logo, and trademarks (“Marks”) for the limited purpose of identifying you as a customer on our website, in our customer lists, pitch materials, and in other marketing and promotional materials. You may be revoke this license by providing us written notice at any time.

You represent and warrant that you have all rights necessary to grant this license and that our use of your Marks as permitted above will not infringe or misappropriate the rights of any third party.

Miscellaneous Provisions

These Terms constitute the entire agreement between you and Presto. You may not assign these Terms without our prior written consent. Sections relating to Intellectual Property, Indemnity, Disclaimers, Limitations of Liability, and Dispute Resolution shall survive termination.

General Contact Information

Company name: Presto Labs Limited
Address: 7 Bell Yard, London, England WC2A 2JR, United Kingdom
Website: https://askpresto.com